Privacy Policy

At ACAIME Salento, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, in compliance with Colombian Law 1581 of 2012 on the Protection of Personal Data and other applicable regulations.

1. Data controller

ACAIME Salento
Address: Carrera 5 Calle 11 # 11 (14.97 km), 631020 Salento, Quindío, Colombia
Email: booking@acaimesalento.co
Phone: +57 320 533 5953

2. Information we collect

Contact details (name, last name, email, phone).
Location details (city, country).
Reservation details (number of people, dates, comments).
Any other information voluntarily provided through forms or direct communications.

3. Purpose of data processing

Manage and confirm reservations for tourism experiences.
Respond to inquiries and requests made through our contact channels.
Send information about our services, activities, and promotions, always with prior consent.
Comply with legal and regulatory obligations.

4. Sharing of information

We do not share, sell, or rent your personal information to third parties, except when:

It is necessary to provide the contracted service (e.g., coordination with guides or transport providers).
Required by competent authorities in compliance with the law.
We have your explicit consent.

5. Rights of data subjects

You have the right to:

Access, update, rectify, and delete your personal data.
Revoke your consent for data processing at any time.
Request proof of the consent given.
Be informed about how your data has been used.

6. Data security

We implement reasonable technical, administrative, and organizational measures to protect your data from unauthorized access, loss, misuse, or unauthorized disclosure.

7. Data retention

Your personal data will be kept only for as long as necessary to fulfill the purposes described or as required by law.

8. Use of cookies and similar technologies

This website may use cookies to improve your browsing experience, analyze site usage, and personalize content. You can configure your browser to reject cookies, although this may affect the site’s functionality.

9. Changes to this policy

ACAIME Salento reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page along with the date of the update.

10. Contact

To exercise your rights or make any inquiries related to this Privacy Policy, please contact us at:

Email: booking@acaimesalento.co
Phone: +57 320 533 5953
Address: Carrera 5 Calle 11 # 11 (14.97 km), 631020 Salento, Quindío, Colombia